How can we help?

Monday through Friday, 9AM–5PM CST. We're closed weekends and federal holidays, but urgent account and payment issues are still monitored.

Open a ticket on the Support page with your in-game name, the server you're on, and as much detail as you can (coordinates, screenshots, timestamps). Our team triages tickets in the order they come in.

Open a ticket with your transaction ID and in-game username. Most rank sync issues are fixed by relogging once we manually re-sync your purchase.

Refund eligibility follows our standard digital goods policy. Contact support with your transaction ID and we'll look into it.